Desktop Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician in Robstown, TX.

Summary:
Are you a hands-on IT professional who enjoys solving technical challenges and delivering excellent customer service? We're seeking a Desktop Support Technician to support a fast-paced enterprise environment. This role is ideal for someone who thrives as the go-to IT resource, enjoys troubleshooting complex technical issues, and can work independently while supporting a large user base.

What You'll Do:
* Desktop Support Technician will provide onsite and remote support for desktops, laptops, and mobile devices
* Troubleshoot hardware, software, Windows, and MacOS issues
* Support Microsoft 365, Adobe Suite, Autodesk, and other business applications
* Resolve network-related issues including DNS, DHCP, VPN, and endpoint connectivity
* Utilize Active Directory, Azure, SCCM, Intune, and JAMF to support users and devices
* Manage and resolve support tickets within defined service levels
* As a Desktop Support Technician, you will create and maintain technical documentation and knowledge articles
* Partner with Infrastructure, Security, and Enterprise IT teams to resolve escalated issues
* Lead and support technical projects from start to finish

REQUIREMENTS:
* 3-5+ years of Desktop Support or IT Support experience
* Strong experience supporting Windows and Mac environments
* Experience with Active Directory, Azure, and Exchange
* Excellent troubleshooting skills across hardware, software, and networking
* Strong communication, customer service, and follow-up skills
* Ability to work independently and prioritize effectively

Preferred Qualifications:
* Linux experience
* SCCM, Intune, or JAMF experience
* Experience supporting engineering or design software
* Manufacturing or enterprise environment experience

This is an excellent opportunity to join a growing organization, work with modern technologies, and make a direct impact on day-to-day IT operations. Apply today if you're passionate about technology and delivering exceptional support.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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