Nordic Spa Sales & Marketing Coordinator

Job Description
Job Description
Simple. Inclusive. Natural. Social. Reports to
: Nordic Spa General Manager
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience

Achieving Excellence Statement:
Our Nordic Spa experiences are created to be as individual as each guest – thoughtfully restful, physically comfortable and free from rigid structure. As
Nordic Spa Sales & Marketing Coordinator
, you will partner closely with the General Manager and Sales & Marketing team to drive revenue and build meaningful client relationships. You will achieve excellence by coordinating group bookings, developing strategic partnerships, and ensuring seamless collaboration across departments to exceed guest expectations.

We commit to providing you with the training, tools, support, and feedback for success; achieving excellence is up to you.

Key Focuses
Act as the main contact for all group bookings, managing inquiries, proposals, contracts and end-to-end coordination of events
Develop and maintain strong relationships with guests to understand needs and preferences
Coordinate and execute local events, tradeshows and community engagement in collaboration with the Corporate Marketing Team
Identify, develop, and foster community partnerships that support brand awareness, guest acquisition, and revenue growth
Maintain promotional materials, menus, and signage in collaboration with Corporate Marketing, ensuring alignment with Nordic Spa brand guidelines
Provide administrative support to the Corporate Marketing team
Support social media management, including content creation, in collaboration with the Corporate Marketing team
Partner with Alyeska Resort Sales Team to prepare proposals, contracts, and presentations involving Alyeska Nordic Spa
Communicate sales and marketing initiatives clearly and consistently across all departments
Compile and present reports on group business, sales, retail, marketing initiatives, and partnerships
Assist with familiarization trips and site inspections as required
Monitor and respond to feedback and reviews across platforms, to support a positive brand reputation
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance
Completes work processes and checklists that seamlessly support the Core Value of Quality:
We are committed to achieving excellence and upholding the highest standards in product and service
Communicates, interacts, and behaves, supporting the Core Value of Honesty:
Honesty in action is doing what you commit to do in the manner you commit to doing it
Contributes to a collaborative workplace, supporting the Core Value of Family:
Relationships are rooted in trust, honesty, respect, and gratitude.

One member’s success is the success of all in our family
Other duties as assigned
Experience/Passions/Education
Post-secondary education in Sales & Marketing an asset
Minimum of two years of experience in a sales and marketing role preferably in the hospitality industry
Excellent verbal and written communication skills are required
Advanced Microsoft Office skills required
Intermediate skills with Canva
Basic skills in opening and manipulating files in Adobe Creative Cloud environments (InDesign, Illustrator, Photoshop)
Experience with content creation for social media an asset (photography, videography, editing, graphic design)
Comfortable with technology and adept at learning new systems
A passion for mental and physical wellness
Working Conditions
This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders.

The role requires flexibility to work a variety of shifts, including early mornings, late evenings, weekends, and holidays, and may involve extended hours during periods of high business demand. This position spends a lot of time on their feet, multitasking competing priorities, working through employee and guest concerns, and leading a culture of service excellence.