Customer service expert

Customer Service Expert | Larkhall, United Kingdom | On-site | £12.71 per hour This employer is recognized as one of the best workplaces in the UK and is known for its passion for achieving amazing results for its clients. They are seeking dedicated Customer Service Specialists to join a campaign supporting students with university loan applications. This is an opportunity to make a real difference in a student's academic journey. **The Role** • Receive inbound calls to assist students with university loan applications. • Provide support regarding eligibility, funding, payments, and other loan-related queries. • Engage with students and their family members to offer guidance. • Contribute to supporting students' academic futures by ensuring they have the necessary financial resources. • Work within a fast-paced contact centre environment, handling a high volume of calls daily. **What You'll Need** • Excellent people skills and the ability to interact effectively with a diverse range of individuals. • Strong PC skills and the ability to navigate multiple complex systems with speed and accuracy. • Resilience and determination to handle challenging calls effectively. • Ability to actively listen to customer queries, utilize a knowledge base system, and provide clear, accurate information. • Flexibility to work shifts between 8 am and 7 pm, Monday to Friday. • Good attendance and timekeeping. **What's On Offer** • Paid, in-depth classroom-based training followed by a 2-week "Nesting" period with full support. • Opportunities for fast-tracked career progression through an internal pathway. • Comprehensive Employee Assistance Programme including 24/7 confidential counselling and remote GP access. • Access to various employee perks and discounts through the "Perks at Work" program. • A lively and vibrant contact centre environment. Apply via Haystack today!