Key Responsibilities

• Conduct stakeholder interviews and working sessions to gather, analyze, document, and validate business requirements.
• Document current and future workflows, business rules, and data flows; identify gaps and opportunities to improve efficiency and accuracy.
• Translate insurance business needs into functional specifications, user stories, and measurable acceptance criteria.
• Assess the impact of proposed changes on processes, systems, interfaces, and data; clarify dependencies and requirements with delivery teams.
• Maintain requirements documentation and traceability as scope and priorities evolve throughout the delivery lifecycle.
• Develop business test scenarios and support user acceptance testing, including defect clarification and validation against agreed requirements.
• Partner with business and technology teams on implementation readiness, process documentation, user training, and production issue analysis.

Required Qualifications

• Insurance industry experience with practical understanding of insurance operations and business terminology.
• Experience as a Business Analyst or Business Systems Analyst supporting business process or technology initiatives.
• Ability to explain insurance workflows such as underwriting, policy administration, billing, or claims and translate them into business requirements.
• Strong requirements elicitation, process mapping, documentation, and analytical problem-solving skills.
• Experience with software testing or user acceptance testing and clear communication with business and technical stakeholders.
• Ability to work accurately with business data, manage multiple priorities, and protect confidential information.

Preferred Qualifications

• Property and casualty insurance experience and exposure to insurance system implementations or process improvement.
• Experience working in Agile teams and using Jira, Azure DevOps, or similar requirements management tools.
• Proficiency with Excel and data analysis; familiarity with SQL or reporting tools.
• Bachelor's degree in business, information technology, or a related field, or equivalent practical experience.