Bilingual IT Support

IT Support Analyst (Bilingual English/French)
Location: Brantford, ON (Hybrid)
Duration: 6-Month Contract
Pay Rate: $25/hour
Work Model: Hybrid

About the Opportunity
Our client is the global leader in refractory products and solutions, is seeking a Bilingual IT Support Analyst to join their team in Brantford, Ontario. This is an excellent opportunity to work within a complex, mission-critical environment supporting enterprise infrastructure, industrial systems, and end users across multiple business functions.
The successful candidate will provide hands-on technical support, maintain local IT infrastructure, and act as a key liaison between end users, IT teams, and external vendors to ensure reliable and efficient technology operations.

Key Responsibilities

End User Support

• Provide Level 1 and Level 2 technical support for hardware, software, network, and access-related issues
• Respond to incidents and service requests within established SLAs
• Troubleshoot and resolve technical problems or escalate as required
• Support end users across enterprise applications and business systems
• Assist with remote access and connectivity troubleshooting

Infrastructure & Systems Support

• Install, configure, deploy, and maintain desktop and laptop systems
• Support client/server environments and local network infrastructure
• Monitor system performance, reliability, and availability
• Perform patching, upgrades, and approved system changes
• Maintain system documentation and configuration records

Mainframe & Operations Support

• Provide support for the site's critical mainframe environment
• Monitor system health, uptime, and performance
• Coordinate issue resolution with centralized IT teams and vendors
• Support incident response and maintenance activities for critical systems

IT Operations & Compliance

• Maintain IT asset inventory, including hardware and software licensing
• Ensure compliance with corporate IT standards and security policies
• Participate in audits, reporting, and documentation activities
• Assist with local infrastructure initiatives and IT improvement projects

Required Qualifications
Technical Skills

• 3+ years of experience providing Level 1 and Level 2 technical support to end users
• 3+ years of experience installing, configuring, and maintaining desktop/laptop systems
• 3+ years of experience working with the ServiceNow platform
• 3+ years of experience troubleshooting LAN/WAN connectivity, switches, and endpoint devices
• Experience supporting virtualized environments such as VMware
• Experience supporting remote access technologies such as Citrix and Remote Desktop (RDP)
• Strong knowledge of Windows operating systems and enterprise environments

Education

• Diploma or certification in Information Technology or a related field
• Post-secondary degree or advanced diploma preferred
• Relevant certifications such as Microsoft, VMware, or ITIL are considered an asset

Language Requirements

• Bilingual in English and French (required)

Desired Qualifications

• Experience supporting IT infrastructure in a corporate or industrial environment
• Experience working with mission-critical or mainframe systems
• Knowledge of ITIL service management practices
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently while collaborating effectively with broader IT teams

Why Join

• Work for a global organization and industry leader
• Gain exposure to enterprise infrastructure and industrial IT systems
• Support a blend of office and production environments
• Opportunity to work with critical business technologies and large-scale operations
• Hybrid work flexibility following initial onboarding and training

If you are a bilingual IT professional with strong infrastructure support experience and enjoy solving technical challenges in a dynamic environment, we'd love to hear
from you. Apply today!
Job Type & Location
This is a Contract position based out of Brantford, ON.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Workplace Type
This is a hybrid position in Brantford,ON.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

Ordonnance sur l'galit des chances de San Francisco: Conformment l'Ordonnance sur l'galit des chances de San Francisco, pour tous les postes situs dans la ville et le comt de San Francisco, nous examinerons les candidatures des personnes qualifies ayant un casier judiciaire ou des antcdents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines tapes de notre processus d'embauche, notamment la recherche, la prslection et l'valuation des candidatures. L'IA aide analyser les candidatures et les qualifications, mais les dcisions finales sont prises par notre quipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.