On-Site IT Support Technician

IT Support Technician

Contract Length: 6 Months (Possible Extension)
Location: Brooklyn, NY
Work Setup: On-site

Join a dynamic team supporting mission-critical operations at the DCAS Testing Center. As an IT Support Technician, you will provide hands-on technical support in a fast-paced testing environment, ensuring reliable computer systems and exceptional user support for exam operations.
IT Support Technician Responsibilities

• Provide dedicated onsite support for desktop computers, laptops, printers, peripherals, and related hardware at the DCAS Testing Center.
• Install, configure, update, and maintain Microsoft Windows and Apple macOS systems.
• Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
• Deploy and configure desktops, laptops, handheld devices, printers, and other endpoint devices.
• Perform routine system administration and support end users with computer-related issues.
• Evaluate hardware and software solutions and provide technical recommendations.
• Coordinate with internal departments to support projects while minimizing operational downtime.
• Document technical issues, resolutions, and support activities accurately.
• Provide support at other MTA locations as needed.
• Move and lift IT equipment when required.

IT Support Technician Qualifications
Required Qualifications

• 46 years of IT support experience in a desktop support or technical support environment.
• Strong knowledge of PC hardware, software, printers, and peripheral devices.
• Experience supporting Microsoft Windows, Microsoft 365, Outlook, and related Office applications.
• Familiarity with Apple macOS operating systems.
• Experience with Active Directory administration and basic networking equipment.
• Knowledge of Ethernet cabling and TCP/IP networking.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite and provide weekend support whenever exams are scheduled.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications

• Experience with Oracle client-based applications.
• Experience with Windows Autopilot or other device provisioning solutions.
• Experience with CAD software and technical drawings.
• CompTIA A and/or Network certifications.

The IT Support Technician position requires a 37.5-hour work week and is based onsite at the DCAS Testing Center, Brooklyn, NY. This IT Support Technician role offers the opportunity to support a critical public-sector testing environment where reliability, responsiveness, and technical expertise are essential.

We look forward to reviewing your application!
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