Senior UX Designer

Job Summary

Role Summary
We are looking for a Senior UX Designer to lead the design of strategic digital experiences across complex internal and external-facing journeys. The role will shape product direction, influence senior stakeholders, and ensure consistent, accessible, high-quality user experiences across a multi-team delivery environment.

Key Responsibilities

Own end-to-end UX activities from discovery through implementation across strategic digital journeys.

Lead stakeholder engagement sessions to align customer needs, business outcomes and technology constraints.

Define experience strategies, user journeys, service interactions, prototypes and detailed interaction models.

Collaborate closely with Product Owners, Engineers, Architects, Delivery Leads, Service Designers and Content specialists.

Champion accessibility, usability, design consistency and evidence-based decision making.

Facilitate workshops, design reviews and playback sessions with senior and cross-functional stakeholders.

Support user research, usability testing and iterative design improvements based on feedback and insight.

Contribute to design standards, reusable patterns and quality assurance through delivery.

Essential Skills & Experience

Significant UX design experience across large-scale digital products or platforms.

Strong command of user-centred design, interaction design and information architecture.

Advanced proficiency in Figma and modern prototyping/design collaboration tooling.

Proven ability to influence stakeholders and make pragmatic design decisions in complex environments.

Experience working within Agile and product-led delivery teams.

Strong communication skills with the ability to explain design choices to technical and non-technical audiences.

Desirable Skills

Experience within Financial Services or another regulated enterprise environment.

Knowledge of accessibility standards and inclusive design practices.

Exposure to service design, journey mapping and design thinking methods.

Experience contributing to enterprise design systems and reusable design patterns.

Familiarity with digital platform ecosystems, developer-facing experiences or self-service journeys.

Candidate Profile
A confident, collaborative and commercially aware designer who can lead design thinking across multiple stakeholder groups, balance user needs with delivery realities, and create practical, high-quality experiences that work at enterprise scale.