Level 1 Help Desk Support Analyst - hybrid - onsite 1 day week

Overview

Seeking a reliable and approachable Level 1 Help Desk Support professional to provide day-to-day technical assistance to our internal team. This role primarily supports a blue-collar workforce, so strong communication skills and a service-oriented mindset are key. You ll be the go-to resource for basic IT support, helping employees stay productive with their technology.

Key Responsibilities

Provide Level 1 help desk support for end users across the organization
Assist with Microsoft-related support (O365, Outlook, Teams, basic setup and troubleshooting)
Support device setup, configuration, and onboarding for new employees
Respond to and resolve basic technical issues (password resets, connectivity issues, software questions, etc.)
Troubleshoot hardware and software issues for desktops, laptops, and mobile devices
Deliver clear, easy-to-understand guidance to non-technical users
Escalate more complex issues to senior IT staff as needed
Maintain accurate documentation of support requests and resolutions
Qualifications:
1 3 years of experience in a Help Desk or IT Support role in manufacturing environment
Knowledge of Microsoft 365 tools and Windows environments
Strong customer service and communication skills
Comfortable supporting a non-technical, hands-on workforce
Ability to troubleshoot and think critically in real time
Bilingual (Spanish/English) is a plus, but not required
Schedule & Work Environment:
Flexible start time with an 8-hour workday (must conclude no later than 4:30 PM)
Hybrid schedule with 1 day per week onsite in Elk Grove Village, IL