Treatment Coordinator at Garner Orthodontics

·        Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.

·        Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations.

·        Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps.

·        Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.

·        Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.

·        Assist patients with insurance forms and ensure accurate and complete documentation.

·        Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.

·        Maintain accurate and up-to-date patient records within practice management software.

·        Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.

·        Support administrative duties as needed to assist front-office operations and coverage.

·        Participate in emergency procedures as required, including summoning assistance and supporting team members.

·        Represent the practice in a professional, friendly, and patient-centered manner.

·        Maintain regular attendance and adhere to office policies, schedules, and procedures.

·        Anticipate the needs of patients and the care team to support a smooth daily workflow.

·        Travel between practice locations as needed.

·        Perform other duties as assigned to support practice operations.

Requirements:

Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.