System Analyst

We are seeking a System Analyst with strong experience in Single Sign-on (SSO) integrations and SAML configurations, combined with foundational Business Analyst responsibilities. This role requires a hybrid skill set – technical expertise in identity management and system integration, along with the ability to communicate effectively with business stakeholders. The candidate will also participate in on-call support and act as a liaison between technical teams and business users.

Key Responsibilities

Technical Responsibilities:

•        Design, implement, and maintain SSO solutions using protocols such as SAML, OAuth, and OpenID Connect.

•        Configure and troubleshoot SAML-based integrations with enterprise applications.

•        Collaborate with Identity and Access Management (IAM) teams to ensure secure and seamless authentication.

•         Document system specifications, integration workflows, and technical configurations.

•        Perform system analysis to identify gaps and propose solutions for authentication and

•        authorization processes.

Business Analyst Responsibilities:

•        Gather and document business requirements for new features and enhancements.

•        Translate business needs into functional and technical specifications.

•        Facilitate meetings with stakeholders to clarify requirements and provide status updates.

•        Create use cases, process flows, and user stories for development teams.

•        Support UAT (User Acceptance Testing) and ensure deliverables meet business expectations.

Operational Responsibilities:

•        Provide on-call support for critical authentication and integration issues.

•        Act as a point of contact for business users during incidents and escalations.

•        Communicate effectively with both technical teams and non-technical stakeholders.

Required Skills & Qualifications

Technical Expertise:

•        Hands-on experience with SSO integrations, SAML configurations, and identity federation.

•        Familiarity with OAuth 2.0, OpenID Connect, and related security protocols.

•        Basic understanding of Active Directory, LDAP, and IAM concepts.

Business Analysis Skills:

•        Strong communication and stakeholder management skills.

•        Experience in creating BRDs, functional specifications, and process documentation.

•        Ability to analyze business processes and recommend improvements.

Other Requirements:

•        Willingness to participate in on-call rotation.

•        Strong problem-solving and troubleshooting skills.

•        Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications

•        Experience with cloud identity providers (Azure AD, Okta, Ping Identity).

•        Knowledge of API integrations and web services.

•        Familiarity with Agile methodologies and tools like Jira and Confluence.