Salesforce Scrum Master/ Administrator

Required Qualifications

• Undergraduate degree required.
• 5 to 7+ years of experience with Salesforce.com system administration.
• 1 to 2+ years of experience working in an Agile/Scrum development environment using sprints to deliver minimum viable products.
• Strong Salesforce administration experience, including:
• Field creation
• Approval processes
• Validation rules
• Flows
• Page layouts and configuration
• Experience supporting CRM enhancements, change requests, and production support activities.
• Strong business process improvement skills, including process mapping, problem identification, and use of best practices.
• Ability to manage multiple priorities and projects in a fast-paced, ambiguous, and diverse environment.
• Strong verbal and written communication skills.
• Ability to translate complex concepts into clear documentation, user stories, presentations, and process models.
• Strong attention to detail and ability to work cross-functionally with business and technical teams.

Preferred Qualifications

• Salesforce Administrator and/or Salesforce Developer Certification.
• Experience with Copado or similar Salesforce deployment tools.
• Experience with Agile tools such as Jira, Polarion, or similar platforms.
• CPQ or Revenue Cloud experience.
• Understanding of business data management and data modeling concepts.
• Strong leadership, planning, facilitation, and execution skills.