Java Developer (Amazon Connect)

Job Title
Java Developer (Amazon Connect)

Location
San Antonio, Texas (Onsite)

Employment Type
Long Term Contract

Job Description Required Skills

• Experience with automation and scripting (e.g., Java or GoLang).
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR).
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
• Experience incorporating Generative AI into the contact center (voice or chat bots, agent assist, or next best action) to answer questions or drive self-service experiences, including:
  • Architecture design
  • Model selection and integration
  • Prompt engineering
  • Data preparation