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Support Desk Data Analyst

DP Professionals IncColumbia, SC🇺🇸United StatesPosted 24 Jul 2026

Why This Role Stands Out

You can make a significant impact by leveraging data to enhance IT services for numerous US attorney's offices, with opportunities for professional growth in a hybrid work environment. This role is ideal for detail-oriented individuals with strong analytical skills who thrive on problem-solving and driving operational improvements; apply today to contribute to a reputable organization.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney''s offices. 
 
Location: Onsite for training; transition to hybrid in Columbia, SC
Duration: 2+ months
Term: W2 contract
Work Authorization: ; must be able to obtain/maintain Top Secret Security Clearance
 
Position summary:
  • The Support Desk Data Analyst will analyze service desk performance and operational data to identify trends and opportunities for improvement.
  • Support quality assurance initiatives by ensuring processes and deliverables meet established standards.
  • Develop reports and provide data-driven insights to support operational decision-making.
  • Collaborate with technical teams to improve service quality, efficiency, and customer satisfaction.
  • Recommend process improvements that enhance performance and streamline operations.
  • Contribute to a high performing support environment through analytical problem solving and continuous improvement efforts.
Responsibilities:
  • Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
  • Communicate with analysts and engineers about formal evaluation plans, problems, and results.
  • Devise creative solutions to problems.
  • Assist with roll-out of systems documentation.
  • Produce lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
  • Generate and interpret complex reports on both current and historical data.
  • Perform technical evaluations on assigned personnel.
  • Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
  • Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develops and implement measures to remediate.
  • Collaborate with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.
Required skills, knowledge, and abilities:
  • Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
  • Experience with inspection, test, and measurement techniques.
  • Knowledge of the relationship of quality assurance to other activities across the organization.
  • Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
  • Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
  • Strong oral and written communication.
  • Experience with technical evaluation processes, techniques, and reporting.
  • Able to validate data quality and consistency of customer data.
  • Able to review, analyze, and report on quality discrepancies, trends, and data.
  • Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
  • Able to interface with stakeholders to ensure requirements are met.
  • Able to recommend corrective actions, dispositions, process optimization and modifications.
  • Able to handle multiple project deadlines with minimal supervision.
Minimum required work experience & knowledge:
  • 2-4 years of experience in a technical support position
  • Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
  • 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
  • Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
  • Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
Preferred experience & certifications:
  • Information Technology Infrastructure Library V4 (ITIL 4) certification.
  • Support Desk experience either with reporting or as an analyst.
  • Previous experience with System Center Service Manager (SCSM).
  • Previous experience with Cireson Portal.
Interested? Learn more:
Click the apply button or contact Harrison at to learn more about this position (#26-00844).

Work Authorization: ; Must be able to obtain/maintain a Top Secret Security Clearance. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Skills

SQL
SQL Server
T-SQL

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