Manager, Digital Product Solutions – Privacy Tooling Delivery & Integration

Job ID:

Posted:

Location: LONDON, LONDON, United Kingdom

Job Function: Product

Schedule: Full time

Shift: Day

Workplace: Hybrid

Career Area: Operational Risk Management and Control Management

Company: American Express

Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Manager, Digital Product Solutions will play a key role in shaping and executing the Privacy technology roadmap by driving the successful integration, implementation, and adoption of enterprise Privacy Tooling. This role will partner closely with Privacy, Compliance, Technology, Product, and Governance stakeholders to deliver on strategic objectives. The individual will lead cross-functional efforts to deliver Privacy tooling enhancements, enable regulatory compliance, and support the evolution of the enterprise Privacy Program through effective technology solutions.

Responsibilities

Primary Responsibilities

• Partner with Privacy, Product, Technology, and Governance leaders to help define and evolve the enterprise Privacy tooling roadmap and supporting operating model.
• Lead the end-to-end integration, implementation, and delivery of strategic third-party Privacy technology solutions, ensuring alignment with business, regulatory, and operational requirements.
• Partner with teams to define integration requirements, data flows, controls, and operational processes necessary; identifying opportunities to drive efficiency through automation.
• Drive program execution across multiple workstreams, managing dependencies, risks, timelines, and stakeholder communications to ensure successful delivery outcomes.
• Collaborate with business units, Centers of Excellence, and second-line partners to gather requirements, define use cases, and translate business needs into scalable Privacy technology capabilities.
• Serve as the primary business lead for Privacy tooling initiatives, coordinating across internal teams and external vendors to ensure effective solution design, configuration, testing, and deployment.
• Establish governance processes, operating procedures, and performance metrics to drive ongoing effectiveness, adoption, and continuous improvement of Privacy tooling capabilities.
• Provide regular updates to senior stakeholders, communicating program status, key decisions, risks, and implementation progress across business and governance forums.
• Drive change management and stakeholder engagement activities to ensure successful rollout, adoption, and operationalization of Privacy technology solutions across the enterprise.
• Partner with Agile delivery teams to prioritize capabilities, manage delivery backlogs, and ensure successful execution against program objectives.
• Monitor industry trends, vendor capabilities, and emerging Privacy technology solutions to provide recommendations that support future roadmap decisions.

Qualifications

• 3+ years of demonstrated excellence in leading teams delivering technology-driven business solutions across the enterprise.
• Highly organized and self-motivated individual.
• Desire to be part of a new, growing, and evolving team.
• Ability to communicate complex technical solutions & processes to a wide variety of audiences.
• Knowledge of the global privacy landscape, and/or the web and digital advertising ecosystem is a plus.
• Ability to discover and design scalable solutions and processes, and lead implementation of those processes across a matrixed environment.
• Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests.
• Bachelor’s degree in a quantitative field such as computer science, mathematics, engineering, master’s degree preferred.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.