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Strategic ITIL Problem, Knowledge & Event Lead

LeidosCanberra, Australian Capital Territory🇦🇺AustraliaPosted 13 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to drive impactful improvements within IT service management, leveraging your expertise in ITIL 4 to shape key processes and foster collaboration. You'll thrive here if you're a proactive problem-solver with a passion for continuous improvement, eager to contribute to a leading organization's success. Seize this chance to grow your career and make a significant contribution!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Canberra, Australian Capital Territory, Australia

Job Description

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM shared-resource model, providing cross-practice oversight across the Problem, Knowledge and Event Management practices. This role aligns Leidos delivery with customer policies and drives continual improvement across service management.

You will lead governance activities, develop Playbooks, and collaborate with technical teams to enhance reporting, dashboards and automation for

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