Application Engineer - Sales

Job Description
Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.
We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!
We are an

Equal Opportunity Employer: disability/veteran.

Benefits: Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Of
This position is responsible for acting as primary technical resource for the sales team while assisting with pre- and post- sales activities for commercial, municipal, industrial and residential building systems and equipment project opportunities to achieve customer satisfaction.

Provides technical support and expertise to sales, inside sales, purchasing, service and customers. Reviews customer requirements, project, bid, RFQ specifications, sourcing requirements and application information to determine the best solution(s) for the project. Prepares job quotations including list of products and services, pricing, delivery and freight information. Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.

Records in CRM system details of customer interactions or transactions, quotations, inquiries and comments, as well as any actions taken. Assists sales and service teams with seminars, customer training and field start-ups as required. Attends meetings as required to discuss status of outstanding quotes, pending projects and to ensure jobs are completed on schedule.. Bachelor's Degree (B.in Engineering from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Computer skills required

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required. Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided. Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Communicating effectively verbally and in writing as appropriate for the needs of the audience.

The ability to listen to and understand information and ideas presented by others, both verbally and in writing. The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing. Strong relationship building and networking capability. Understanding of HVAC systems and equipment preferred
Diversity

• Demonstrates knowledge of EEO policy; Educates others on the value of diversity; Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Reacts well under pressure; Continually utilize visual acuity to read technical information and use a keyboard.