Sales Consultant

A highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK are seeking a Sales Consultant to join their team. They are a multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK's group of brands, Neighbourly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer's homes and businesses.

This is a part-time role, various shift patterns available:
Monday - Wednesday followed by Thursday - Saturday
Thursday - Saturday followed by Monday - Wednesday

As the Sales Consultant you will:

• Be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
• Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Manage enquiries via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers' needs.
• Provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc.
• Arrange and book appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.
• Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
• Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
• Carry out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
• Open / close showroom (key holder duties),

We are looking for a Sales Consultant with the following skills and experience:

• Previous customer service experience.
• Ideally worked within a retail kitchen setting (or interior design)
• Understanding and awareness of home transformation and design
• A background in retail sales advantageous
• IT literate (Microsoft Office/CRM)
• Excellent communication skills and customer service knowledge
• Able to demonstrate strong organisational ability
• Ability to work independently, identify challenges and be solution focused.

In return you will receive:

• Competitive salary - £28,000 pro rata
• Comprehensive training and support from us
• A collaborative and supportive team environment

If this sounds like the Sales Consultant role for you, click apply now.

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