Payments Manager

About MAKE

At MAKE Banking, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.

MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.

About the role:

You'll take ownership of day-to-day payment operations, working closely with banking partners, payment providers and internal teams to ensure payments are processed efficiently, reliably and securely. You'll play a key role in improving our payment infrastructure, solving complex operational challenges and supporting our international growth.

What You'll Be Doing:

• Own and manage daily payment operations across multiple currencies, payment methods and banking partners.
• Monitor payment flows, investigate failed or delayed transactions and resolve operational issues.
• Manage relationships with banks, payment service providers and payment processors, ensuring strong operational performance.
• Drive improvements in payment success rates, processing times, transaction costs and operational efficiency.
• Collaborate with Product and Engineering to launch new payment methods, integrations and payment corridors.
• Identify opportunities to automate processes, improve payment routing and reduce operational risks.
• Work closely with Treasury, Reconciliation, Risk and Compliance to resolve payment and settlement issues.
• Monitor payment KPIs, manage incidents and continuously improve operational processes and controls.

Qualifications:

• 5+ years of experience in payments operations, banking or payment processing, ideally within fintech or a payment service provider.
• Strong understanding of payment systems, including SWIFT, SEPA, ACH and international payment rails.
• Experience working with banking partners, payment processors and payment service providers.
• Solid knowledge of payment lifecycles, clearing, settlement, reconciliation and payment investigations.
• Strong analytical, problem-solving and stakeholder management skills.
• A hands-on, proactive mindset with the ability to take ownership in a fast-paced environment.

Nice to have Qualifications:

• Experience with cross-border payments, multicurrency accounts and payment orchestration.
• Knowledge of API-based payment integrations, payment routing and automation.
• Familiarity with crypto payments, stablecoins or fiat-to-crypto settlement.
• Experience with SQL, payment analytics or reporting tools.

What’s in it for You:

• Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills for those who are open to relocating to The Valley, Anguilla.
• Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
• Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
• Collaborative and Supportive Team: Working with team members that understands the importance of the work you’ll be doing.