AI Implementation Technical Program Manager

Job Title: AI Implementation Technical Program Manager - Remote / Telecommute

Job Location: San Francisco, CA

Job Type: Contract

Job Overview:

Pay Range: $122.58hr - $127.58hr

Requirement/Must Have:

• 7+ years of experience in technical program management with a proven track record of success.
• Demonstrable experience working with AI tools, including prompt engineering, LLM-based product development, or AI workflow automation.
• Strong instinct for where AI adds genuine value versus where it introduces risk.
• Exceptional written communication skills with the ability to translate complex operational workflows into clear, precise, structured documentation.
• Experience designing and running quality or evaluation frameworks.
• Strong program management instincts with the ability to manage a portfolio of work across multiple stakeholders.
• Hands-on, working knowledge of software product development life-cycle and methodologies.
• Specific experience with Agile is preferred.

Responsibilities:

• Build and steward the AI Tools Repository at the intersection of AI product operations, knowledge management, and quality assurance.
• Partner with product managers, engineers, operations leads, and frontline teams to turn institutional knowledge into reusable, verified, production-grade AI tools.
• Own the full skills lifecycle including creation, verification, maintenance, and quality management.
• Present creative ideas and prototypes of new skills to target audiences for feedback and implementation.
• Define standards and governance models for the repository and run evaluation frameworks to ensure AI tool quality.
• Coordinate and conduct the development, testing, and implementation of AI skills and tools for internal teams.
• Define and steward the AI tools submission lifecycle including standardized templates and acceptance criteria.
• Design and operate a structured AI tool evaluation framework by defining test cases and pass/fail standards.
• Monitor the ongoing health of the repository for use cases that become stale, inaccurate, or redundant.
• Maintain a version history and changelog for every AI tool to enable rollback and audit.
• Establish clear deprecation criteria and processes for retiring tools that no longer deliver value.
• Define and own the AI tooling governance model including naming conventions, metadata standards, and access controls.
• Create and maintain a skills catalogue with clear documentation of purpose, inputs/outputs, and limitations.
• Run regular repository audits and produce health reports tracking coverage, quality scores, and adoption trends.
• Champion responsible AI practices ensuring skills include appropriate guardrails and human-in-the-loop checkpoints.
• Collaborate with leadership to run training sessions and produce communications to ensure alignment with the broader organization.

Nice to Have:

• Experience in a customer support, trust, or operations organization at a technology company.
• Understanding of data quality principles and experience working with analytics or data science teams to instrument impact metrics.

Skills:

• Technical Program Management.
• AI Tools.
• Prompt Engineering.
• LLM-based Product Development.
• AI Workflow Automation.
• Quality Frameworks.
• Evaluation Frameworks.
• Software Product Development Life-cycle.
• Agile.
• Stakeholder Management.
• Documentation.
• Governance Models.

Qualification And Education:

• 7+ years of experience in technical program management.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities