Customer Success Manager

About the Role

Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and bring customer insights directly to the product team.

What You'll Do

• Manage enterprise customers through onboarding, adoption, renewals, and upsells.

• Spend significant time on customer calls, including discovery, use case matching, and driving product adoption.

• Share customer feedback, bug reports, and feature requests with the product team and company leadership.

• Partner with forward-deployed engineers to guide proof-of-concept customers toward paid adoption.

• Connect customer business objectives with AI capabilities across a broad set of enterprise integrations.

What We're Looking For

• Five to seven years of customer success experience, including proactive customer management beyond reactive support.

• Experience at an early-stage startup, ideally in the Seed to Series B range.

• Background in horizontal AI products, with familiarity with AI and large language models.

• Experience supporting both product-led growth and enterprise sales motions.

• Comfort working with Slack, Jira, GitHub, and Confluence.

• Consistent tenure across roles, with at least 18 months in most positions.

Compensation & Benefits

Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid, based in San Francisco, California. Atlanta, Georgia is also listed as a potential location.