Learning Specialist

Summary

The experienced BMW Technical Trainer will perform the role of trainer, providing a high-quality standard of training delivery as a brand ambassador for the BMW Group. It is the role of the BMW Technical Trainer to support the Technical Program Manager to plan and implement key strategies to support the delivery of training programs to the dealer network in all Technical and Apprentice streams. This includes supporting continuous improvement of learning design to ensure a highly effective and efficient service. You will drive the development of BMW Training Centre standard operating procedures that contribute to increased efficiencies while managing local resources to ensure accurate data management, and timely delivery of responses.

This position has overall responsibility for the design, delivery, and maintenance of the Technical and Apprentice training programs and is a member of the Training team. You will be required to deliver high-quality technical training programs to train Apprentice, Service, Registered, Senior and Master Technicians to effectively repair and service BMW Group products with the latest technology. This role will need to navigate between internal and external stakeholders to provide best in class performance by providing high levels of emotional intelligence delivering the best performance for the training team.

Duties & Responsibilities

• Maintain and deliver relevant and up to date training programmes in relation to all technical programs offered as part of BMW Group Australia’s development programme.
• Work in collaboration with BMW regarding resource requirements needed for delivering training.
• Demonstrate effective team-based values, growth mindset, and positive attitudes & behaviours underpinning the operational efficiency and organisational success of the BMW Training Team.
• Provide timely and effective training solutions aligned to customer needs, working collaboratively with other trainers and oversee and deliver implementation of the BMW Qualification Roadmap commitments in alignment with the Technical Program Manager.
• Review, design training programs in collaboration with the Technical Program Manager that use the latest learning methodology. This includes designing program pre-work, post-work, test or assessments and training course evaluations or feedback.
• Set-up and deliver training in accordance with BMW practices, delivering a rich learning environment creating brand ambassadors, thereby ensuring learning objectives are achieved.
• Develop and manage question papers, assessments, and recognition programs, reporting results to stakeholders.
• Conduct research to obtain all relevant information for new and updated training programs, including providing advice to other Technical and Non-Technical trainers.
• Complete vehicle preparation including strip down for training and learning, including filming as required for current and future training development.
• Order, maintain and store equipment and materials required for training courses including overall general maintenance of training workshop, storeroom, and classrooms.
• Manage and maintain Training tools and equipment, supporting the wider business and accurate reporting on tooling movements and requests.
• Monitor program or training event restrictions at least 4 x weeks prior to start date to confirm the right participants are registered and have completed pre-requisites deemed a requirement for the course.
• Working in collaboration with BMW to ensure optimal use of the class size ensuring efficient training deliver is offered, meeting key performance targets.
• Deliver the minimum Training Man Days (TMDs) requirements as outlined by the BMW Group’s Key Performance Indicators. Technical Trainers are required to deliver a minimum of 1440 TMD’s yearly （180days * 6h/day with 8 participants per class）.
• Ensure compliance with central training standards and processes delivered through BMW Trainer Certification programme.
• Analyze reporting capabilities to identify and recommend improvements and accuracy.
• Liaise with internal BMW departments on technical matters relating to the development and delivery of training, ensure courses delivered to network staff meet expectations and have relevance to real-world challenges.
• Supply detailed written reports on Certification assessments with a development plan for participants that are unsuccessful during the certification.

• Assist and support BMW Group with programmes and projects relating to Training, wider departmental initiatives, and Retail HR.

  Professional Competence

• No day is the same, so it’s important that you have the ability to prioritise, manage your time successfully and work both proactively and reactively. It is also crucial that you are highly efficient and can work under pressure to adapt to the everchanging learning environment.

• Comprehensive knowledge of the BMW Group (including key data & facts, products, customer & Brands)
• Demonstrate high knowledge levels of the BMW, MINI & Motorrad Brands.
• Demonstrate effective leadership, strategy development, communication, high level of motivation & self-management skills.
• Demonstrate highly effective time management and organizational skills.

• Demonstrate working independently; self-driven; well organized; inspires confidence in self and others, the process, and the BMW Group.

• Able to work well under pressure and continuously demonstrate sound judgment, common sense, and insight while remaining positive and demonstrating emotional control in both a class and office environment.
• Key IT skills and strong experience with Microsoft Office products, Adobe Connect and Conceptboard

• Promote and maintain a positive solution-based attitude and growth mindset in and outside of the classroom.

  Personal Competence

• Knowledge of day-to-day Dealership Operations.
• Professional, positive appearance (Brand Ambassador)
• Suitable premium image: The attire that employees wear to work should project a professional image of the organization.

• Strong moderation and presentation skills.

  Experience & Education

• Qualifications or education appropriate to the vehicle industry and role is desirable.
• Current Automotive experience in a training role or equivalent desirable.
• A minimum of 3 years sound business operation and strategy development experience.
• 10+ years of current workplace experience within the automotive industry.
• Previous experience as a Technical Trainer or Master Technician
• Certificate III or IV in Training & Assessment or equivalent education.

• Will require successful completion of BMW’s Trainer Certification program (2-year course).

  Travel

• Participation at area related TtT (train-the-trainer) in the Market, Region or in the TAK in Unterschleißheim / Germany.

• Participation at PLTs （product launch trainings） in the Market, Region or in the TAK in Unterschleißheim / Germany.

• Travel to New Zealand and local Dealerships for Training as required.