Sales Operations Coordinator

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

About the Role

We are seeking a Sales Operations Coordinator to join our supportive and collaborative Sales Operations team. The role provides specialist sales support services including customer service, quoting and administration, licensing renewals, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

Key Responsibilities

• Collaborate with the sales team to understand their requirements and provide them with the necessary support
• Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
• Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
• Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales materials
• Maintain and update client databases, sales reports, and other relevant documentation
• Receive and process client orders and internal orders
• Track orders through to delivery

• 1-2 years’ experience in sales support, executive administration, procurement, purchasing or a similar role
• Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively
• Proficiency in using relevant software applications, such as Microsoft Office
• Strong attention to detail and organisational skills to manage multiple deadlines simultaneously
• Ability to build and maintain strong relationships with internal and external stakeholders

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment

• Company culture that fosters learning and development through training and mentoring programs
• Opportunities for professional development and career advancement