Associate Property Manager

SUMMARY

Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop, administer and submit regular financial reporting and budgets (operating and capital) within established guidelines. This role will draw on your strengths in communication, exceptional client relationship management and building data analysis to ensure client satisfaction, team member satisfaction and, ultimately, financial success.

KEY DUTIES & RESPONSIBILITIES

Your primary role as an Associate Property Manager will encompass a wide variety of duties. Specifically, you will:

• Maintain positive tenant relationships through professional & effective responsiveness to, & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives
• Coordinate & distribute all relevant tenant communications
• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex
• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness
• Ensure insurance & contract files are complete, accurate & current
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant relations
• Coordination of tenant events, tenant appreciation events & tenant meetings
• Support the Property Manager with ongoing initiatives

KNOWLEDGE & SKILLS

To be up to the exciting challenges of this Associate Property Manager role, you must have a professional profile that includes:

• A minimum of 3 - 5 years of experience in building and facilities management
• A community college diploma or equivalent education (e.g. ABI, CET)
• Proven track record in developing and maintaining exceptional client relationships to partner with clients to meet client needs
• Previous and current Commercial Property Management experience
• Experience developing complex budgets
• Professionalism, flexibility and ability to work in both a team environment and independently
• Proven organizational skills; able to cope with changing client needs and deliver successful results within agreed upon timeframes
• Strong verbal and written communication skills
• Detail oriented nature; ability to resolve problems using facts and sound reasoning
• Ability to carry out analysis of building data

Licenses and/or Professional Accreditation

• Certified Facility Manager (CFM) through IFMA
• Certified Property Manager (CPM) through Institute of Real Estate Management
• Facility Management Administrator (FMA) Designation through Building Owners & Managers Institute (BOMI)
• Real Property Administrator (RPA) through BOMI