Patient Experience Coordinator (Pacific Time)

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Job:

We are seeking a Patient Experience Coordinator to join our virtual clinic team. This is a full-time, remote position requiring availability to work Monday through Friday, 9:00 AM – 5:00 PM Pacific Time (PST/PDT).

This entry-level opportunity is ideal for individuals who are passionate about delivering exceptional patient experiences and eager to grow their careers in the healthcare technology industry. As a Patient Experience Coordinator, you will serve as a key point of contact for patients, helping them navigate their cardiovascular care journey while ensuring a seamless and supportive experience.

Key Responsibilities:

• Patient Outreach & Engagement: Proactively connect with patients via phone, text, and email to coordinate virtual appointments, schedule diagnostic testing (such as stress tests and echocardiograms), and support ongoing patient engagement.
• Patient Support & Experience: Deliver a high-quality, concierge-level experience by assisting patients with technical questions, navigating virtual care platforms, and ensuring they feel informed and supported throughout their care journey.
• Operational Support: Maintain accurate patient information, document interactions, identify opportunities for process improvement, and support efficient daily clinic operations.
• Collaboration & Growth: Work closely with clinical and operational teams to improve patient workflows, support new healthcare programs, and contribute to the continued growth of our virtual care services.

About You:

• Education: Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline.
• Experience: At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment.
• Customer Service Focus: Experience in high-touch, customer-facing roles such as hospitality, retail, food service, or call centers, with the ability to navigate fast-paced environments while maintaining professionalism and empathy.
• People-Oriented: Strong interpersonal and communication skills with a passion for helping others, building relationships, and creating positive experiences.
• Mission-Driven: Genuine enthusiasm for supporting patients and making a meaningful impact on their healthcare experience and outcomes.
• Tech-Savvy & Adaptable: Comfortable navigating technology, maintaining accurate records, and learning new systems and healthcare platforms in a fast-paced, virtual environment.
• Organization & Attention to Detail: Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up to ensure a seamless patient experience.
• Schedule Availability: Ability to consistently work Monday through Friday, 9:00 AM – 5:00 PM Pacific Time (PST/PDT), regardless of location.

About Our Culture:

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: ownership, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We care about each other: we are stronger together through a culture of mutual respect and active support.
We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family.
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status