Concur Travel & Expense Specialist / Concur Expense System Administrator

Title: Concur Travel & Expense Specialist / Concur Expense System Administrator

Location: Boston, MA

Position: Contract

JD:

Concur Travel & expense Specialist

Concur Expense System Administrator experience to manage configurations, workflows, and user access, with oversight of Travel and PCARD programs.

• Troubleshoot and work with Concur to resolve problems.

• Troubleshooting the Concur issues and providing timely resolution for issues faced by end users.

• 8-10 years of hands-on experience within Concur processing expense reports, supporting T&E operations, and corporate card administration.

• Strong attention to detail and ability to manage high volume transaction processing with accuracy and consistency.

• Effective communication skills with the ability to support T&E.

• Liaison with other teams, Coordination with Offshore Teams for custom development.

• Process and review expense reports for accuracy, completeness, and policy compliance within defined service level timelines

• Respond to employee inquiries related to expense submissions, reimbursements and system access.

• Coordinate with Finance, Accounting and IT Counterparts.

• Troubleshooting the production issues on Concur and providing timely resolution for issues faced by end users.

• Apply established travel and expense policies during expense review and approval workflows.

• Maintain accurate documentation to support internal controls, SOX compliance and audit readiness.

• Support corporate card program operations, including cardholder setup, transaction research and exception resolution.

• Serve as a day-to-day coordination point for T&E processing teams, providing guidance on queue prioritization and issue resolution.

• Participate in process improvement initiatives, including system enhancements, documentation updates, and workflow redesign efforts.

• Document recurring tasks and build a knowledge base of common issues and resolutions.