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Contact center integrationarchitect

ITBMS Inc.New York, NY🇺🇸United StatesPosted 14 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to leverage your extensive experience in contact center integration and architecture to shape innovative solutions for a leading company. You'll thrive here if you possess a strong background in CCaaS, UCaaS, and CRM platforms, coupled with a passion for technical leadership and driving impactful projects. Apply now to advance your career in a dynamic and collaborative environment.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
2 days ago
AWSSalesforceCRMFive9GenesysKafkaRabbitMQServiceNowZendesk

Job Description

Job title: Contact center integration architect

Location: New york city, NY (hybrid)
Work Experience 10 - 15 Years
Qualifications & Experience
Experience: 8+ years in software engineering or systems architecture, with 4+ years dedicated to CCaaS/UCaaS and CRM integrations for enterprise-scale contact centers (1,000+ agents) Education: Bachelor s or Master s degree in Computer Science, Software Engineering, Telecommunications, or related field.
Technical Competencies: Architecture expertise across major CCaaS platforms (Five9, Genesys, Nice CXone) and CRMs (Salesforce, ServiceNow, Zendesk) Hands-on proficiency with iPaaS/middleware (MuleSoft, Boomi, Workato, AWS Integration Services) Mastery of SIP signaling, VoIP, WebRTC, JSON, XML, and stream processing (Kafka, RabbitMQ)
Certifications & Leadership: CCaaS/Salesforce Integration Architecture or MuleSoft credentials preferred. Strong technical leadership, architecture standards writing, and executive communication skills
Thanks and Regards
Parthiban S

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