Move in Coordinator

When you work at Clarendale Ann Arbor you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Clarendale Ann Arbor is recruiting for a hospitality focused Move-In Coordinator to join our team! The Move-In Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Director of Marketing and Sales.  The Move-In Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents.

Here are a few of the daily responsibilities of a Move-In Coordinator:

• Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades).
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes.
• Prepares closing documentation and internal communication timely and accurately.
• Serves as the primary contract with the future resident regarding move-in dates and details surrounding the move-in.
• Develops and updates as needed the community move-in guide.
• Staffs the office to meet business needs which may include evenings, weekends and holidays.
• Serves as a backup for inquiry calls, walk in tours and scheduled appointments.
• Participates in marketing events as directed by the Director of Sales & Marketing.
• Updates as needed the community move-in resource guide.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.

Here are a few of the qualifications we need you to have:

• Bachelor’s degree (emphasis in sales/marketing preferred)
• Two years’ experience in marketing/sales
• One year experience in senior housing or healthcare-related field
• One year experience in hospitality preferred.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition
of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow
employees, and guests:

We greet you warmly, by name and with a smile.
We treat everyone with courteous respect.
We anticipate your needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We make you feel important.
We embrace and value our differences.
We ask, “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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