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Job Description
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Groups & M&E Sales Team Leader
Novotel Birmingham Centre
Salary: £29,858.40 per annum + great benefits
At Novotel Birmingham Centre, we know that great guest experiences start long before arrival. That's why we're looking for a Groups & M&E Sales Team Leader who loves building relationships, creating memorable first impressions, and turning enquiries into exceptional stays and events.
Situated on Broad Street in Birmingham's vibrant Westside district, Novotel Birmingham Centre is just a short walk from Brindleyplace, the ICC, Symphony Hall and Utilita Arena Birmingham. It's a fast-paced, exciting environment where you'll help create memorable experiences for guests, event organisers and corporate clients alike. [starboardhotels.com], [booking.com]
What You'll Be Doing
As our Groups & M&E Sales Team Leader, you'll take ownership of group and residential event enquiries from first contact through to arrival, ensuring every client receives a professional, seamless experience.
You'll:
- Lead the management of group accommodation and M&E enquiries.
- Respond to RFPs, quotations and corporate booking requests.
- Build strong relationships with clients and agencies to maximise conversion.
- Manage room blocks, contracts, rooming lists, deposits and billing.
- Work closely with our Meetings & Events team to create successful residential events.
- Support event operations during busy periods when an extra pair of hands is needed.
- Help keep departments connected and informed to ensure every group and event runs smoothly.
What We're Looking For
We're looking for someone who is organised, commercially minded and genuinely enjoys delivering great service.
You'll have:
- At least 1 year's experience in hotel sales, reservations, groups or events.
- Experience handling group enquiries, quotations or event bookings.
- Previous supervisory experience would be beneficial but is not essential.
- Strong attention to detail and excellent organisational skills.
- Confidence working with hotel systems such as Opera and platforms such as Cvent.
- Excellent communication and proposal-writing skills.
- A positive, hands-on approach and a passion for hospitality.
What's In It For You?
- Salary of £29,858.40 per annum.
- Friends & Family rates across Starboard Hotels.
- Food & Beverage discounts.
- A day off to celebrate your birthday.
- Cycle to Work scheme.
- Company pension scheme.
- Training, development and career progression opportunities.
- Employee wellbeing support.
- Recognition and reward programmes.
- A welcoming team that genuinely enjoys working together.
We'd Love to Hear From You
Whether you're currently working in groups, reservations, events or hotel sales and are ready for the next step in your career, we'd love to hear from you. This is a fantastic opportunity to join a busy city-centre hotel, develop your leadership skills and make a real impact within a supportive team.
- At least 1 year's experience in hotel sales, reservations, groups or events.
- Experience handling group enquiries, quotations or event bookings.
- Previous supervisory experience would be beneficial but is not essential.
- Strong attention to detail and excellent organisational skills.
- Confidence working with hotel systems such as Opera and platforms such as Cvent.
- Excellent communication and proposal-writing skills.
- A positive, hands-on approach and a passion for hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.