Salesforce Technical Architect

Role: Salesforce Technical Architect
Duration: 12 Months
Mode of Work: Fully Remote

Position Overview: 
We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. 

The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Cloud CX. This role requires a combination of hands-on Salesforce development expertise, enterprise architecture experience, integration knowledge, and the ability to work closely with business and technical stakeholders. 

The ideal candidate will have extensive experience with Salesforce architecture, Apex, Lightning Web Components (LWC), enterprise integrations, DevOps, Service Cloud, and modern contact-center technologies, with a proven ability to design scalable and secure CRM platforms. 

Required Experience & Qualifications: 
‣ 10+ years of professional experience working with the Salesforce platform. 
‣ Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity. 
‣ Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage. 
‣ Strong background implementing and architecting Salesforce Service Cloud solutions. 
‣ Experience designing and delivering large-scale, enterprise CRM platforms.