Provisioning Engineer (IAM/ServiceNow)

Title: Provisioning Engineer (IAM/ServiceNow)

Location: Malvern PA (Hybrid)

Duration: 6-12 Months

Visa: No H1b

Ropes Required

Identity and Access Management (IAM) is central to Client’s cybersecurity strategy, ensuring the right people have the right access at the right time. We seek a motivated IAM professional with robust analytical, troubleshooting, and relationship management skills to support access management across

***looking for more direct client/business partner engagement and user provisioning experience. Additionally, each of today’s candidates struggled to articulate how they partner across teams to solve problems and build & leverage relationships to drive outcomes. These are critical competencies for success in this role, and they did not come across in our conversations with each candidate.

Client’s global enterprise.

·        This role is a key Provisioning liaison among business teams, external service providers, risk and control

·        functions, technology teams, and leaders. The successful candidate will translate business needs into

·        effective access solutions while maintaining a robust risk and security mindset. Candidates should be

·        proactive, independent problem-solvers who learn quickly, improve processes, and contribute in a collaborative environment.

Preferred Experience 

·        Experience with ServiceNow, SailPoint IdentityIQ, automation, and process improvement is highly desirable.

What You will Do 

·        Partner with banking teams, third-party vendors, external banks, risk and control partners, technology teams, and senior leaders to support access management and provisioning.

·        Manage IAM processes, including role design, provisioning, deprovisioning, and access governance.

·        Translate business needs into technical access solutions and clearly communicate requirements to stakeholders.

·        Resolve complex access issues using a risk-based approach, identify root causes, and implement sustainable solutions.

·        Support third-party financial service applications and platforms by managing user access, permissions, and security controls. 

·        Complete security administration requests with proper approvals, policy compliance, and risk mitigation.

·        Implement enterprise IAM standards and best practices with internal and external stakeholders.

·        Drive continuous improvement by addressing process inefficiencies and identifying automation opportunities.

·        Use Jira and ServiceNow to manage work intake, incidents, requests, tasks, and project deliverables.

·        Maintain documentation, operating procedures, onboarding materials, and future-state process designs.

·        Analyze and report performance metrics to support vendor management and operational

effectiveness.

·        Support audits, remediation, and security reviews as an IAM process and controls subject matter expert.

What We are Looking For 

·        At least 3 years of experience in IAM, security administration, information security, or a related field.

·        Robust troubleshooting, critical thinking, and problem-solving skills, with the ability to work independently through ambiguity.

·        Proven ability to build relationships and collaborate across business and technology teams and with internal and external stakeholders.

·        Excellent written and verbal communication skills, with the ability to translate between business needs and technical requirements.

·        Robust understanding of risk management principles and security controls within an enterprise environment. 

·        Self-starter with a growth mindset who takes initiative, contributes ideas, and pursues improvement opportunities.

·        Experience with Jira, ServiceNow, SailPoint IdentityIQ, Active Directory, AWS, Azure, PowerShell, Linux, Windows, or similar technologies preferred.

·        Experience with workflow automation, process optimization, and operational efficiency is a plus.

·        Undergraduate degree or an equivalent combination of training and experience.

·        Flexibility to support global operations, including occasional schedule adjustments and after-hours or weekend on-call coverage.

Ideal Candidate 

·        We seek a proactive, engaged team member who takes ownership, challenges the status quo, and drives solutions. The ideal candidate is intellectually curious, eager to learn new technologies and platforms, and confident working independently while collaborating with diverse stakeholders. 

Technical Requirements

The primary technologies discussed were:

·        ServiceNow

·        SailPoint

·        At least three years of relevant experience

·        Strong client-service and communication skills

·        A strong risk mindset

·        Ability to understand access requirements and determine the appropriate roles and permissions

·        Willingness and ability to learn new technologies

Role Overview and Banking Environment
You explained that this position supports approximately 30 applications associated with the banking environment, which makes the role significantly more specialized from an access, security, and risk perspective.
Unlike standard Client applications, these banking applications require a much more rigorous administrative-access approval process because some of the applications directly impact areas involving financial transactions, payroll, trading, and investors. The team is also working directly with external banking partners such as Wells Fargo and JPMorgan, rather than simply supporting internally owned Client applications.
The goal is ultimately to automate and improve the provisioning and access-management process, but the complexity of obtaining the appropriate administrative access has made this challenging.
Technical Requirements
ServiceNow
SailPoint
At least three years of relevant experience
Strong client-service and communication skills
A strong risk mindset
Ability to understand access requirements and determine the appropriate roles and permissions
Willingness and ability to learn new technologies
Ideally, you would prefer someone who is not solely focused on either ServiceNow or SailPoint, since the two technologies are quite different. However, someone with strong experience in one and the ability and willingness to learn the other would certainly be considered.
A significant part of the role will involve working with managers and clients to determine the appropriate access and understand the various banking-related roles and permissions.

Thanks & Regards.

Aviral Sapra

Voto Consulting LLC

Direct #: