Desktop Technician T5

Position: Desktop Technician T5 Location: Newtown Square, PA Duration: 2,088 Hours

Job Summary: The IT Vulnerability\Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on site support in SAP NS2's Newtown Square office. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities. For Helpdesk, it will involve troubleshooting software issues and providing hardware support, as well as responding to tickets from our Support queue.

Key Responsibilities:
Regular monitor vulnerability scans performed on systems and applications.
Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
Identify and document security vulnerabilities and recommend appropriate remediation strategies.
Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
Develop and maintain vulnerability management procedures and documentation.
Conduct security assessments and audits to ensure compliance with security policies and standards.
Stay informed about emerging security threats, technologies, and best practices.
Provide support during security audits and assessments by third-party entities.
Provide onsite technical support to users as needed.
Provide remote support to users using Beyond Trust Remote Supprot.

Qualifications:
3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role
Experience in Helpdesk Support
Experience in vulnerability assessment and management.
Familiarity with security tools and technologies such as Nessus, MECM and Intune
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Strong communication and interpersonal skills.