UKG Functional Consultant - AMS

Key Responsibilities
Participate in transition and knowledge transfer sessions with incumbent teams, business SMEs, and application owners
Understand the existing UKG landscape, business processes, configurations, interfaces, integrations, customizations, and dependencies
Review and validate SOPs, runbooks, knowledge articles, configuration documentation, known-error databases, and operational procedures
Perform reverse knowledge transfer and demonstrate readiness for independent application support
Identify knowledge gaps, operational risks, dependencies, and documentation gaps during transition
Support service readiness and transition-to-steady-state activities
Provide L2/L3 functional support for UKG Workforce Management applications
Analyze, troubleshoot, and resolve functional incidents and service requests within agreed SLAs
Support business-critical processes related to timekeeping, scheduling, attendance, accruals, leave, and payroll
Investigate complex production issues and collaborate with technical teams and UKG/vendor support as required
Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and recommend permanent corrective actions
Support Incident, Problem, Change, Release, and Knowledge Management processes
Maintain accurate ticket updates and provide timely communication to business stakeholders
Configure and maintain pay rules, work rules, accrual policies, schedules, attendance rules, and related UKG functional components
Analyze business requirements and translate them into UKG functional solutions
Perform impact analysis for configuration changes and enhancements
Prepare functional specifications and configuration documentation
Coordinate with technical teams for integrations and technically dependent enhancements
Support minor enhancements and continuous improvement initiatives through the complete change lifecycle
Prepare functional test scenarios and test cases
Perform functional, regression, integration, and post-deployment validation
Support SIT and UAT and coordinate defect resolution
Validate production changes following releases and deployments
Support UKG patches, releases, upgrades, and platform changes from a functional perspective
Support payroll-critical processes including timecard validation, approvals, pay-rule processing, accruals, and payroll interfaces
Investigate and resolve timekeeping and payroll-impacting issues within critical timelines
Coordinate with HR, Payroll, Operations, and technical teams during business-critical processing windows
Analyze incident trends and identify opportunities to reduce recurring issues
Recommend configuration, process, and operational improvements
Identify opportunities for automation, ticket reduction, shift-left, and self-service
Improve knowledge articles, SOPs, troubleshooting guides, and support documentation
Contribute to service improvement plans and operational excellence initiatives
Participate in operational reviews and service governance meetings
Provide clear updates on incidents, problems, changes, risks, and enhancements
Work closely with business users, HR, Payroll, IT teams, and other application support teams
Ensure adherence to agreed SLA/KPI and service management processes
Provide flexible support for business-critical activities outside regular business hours when required
Support payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events
Participate in planned weekend or extended-hours support based on business needs

Required Qualifications
8+ years of experience
Bachelors Degree
UKG Certification
ITIL Certification

Skills
UKG Workforce Management
UKG Pro Workforce Management (UKG Dimensions)
UKG Workforce Central
Time and Attendance Configuration
Scheduling Configuration
Accruals Configuration
Payroll Integration Support
ServiceNow
Agile Delivery
Integrations and Interfaces Support
Application Management Services (AMS) Support
Production Support
Knowledge Transfer and Transition
Root Cause Analysis
ITIL Service Management
Stakeholder Management
Written and Verbal Communication
Functional Testing and Validation
Business Requirements Analysis
Continuous Service Improvement
Payroll-Critical Process Support
Major Incident Management

Schedule
Start date: 2026-09-28