General Manager Delivery Operations - North

Why Ocado?
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate - changing the way we shop, for good.

We are the beating heart of our UK business and comprise a network of cutting edge warehouses across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role:

At Ocado Logistics, we're continuing to grow at pace, and ensuring our Customer Fulfilment Centres across the UK are equipped to deliver future success is more important than ever.

As part of our continued growth, we're strengthening our leadership focus across Delivery Operations and are excited to introduce two new senior leadership opportunities. We're looking for two experienced General Managers to play a pivotal role in shaping the future of our Delivery Operations team, leading our Northern and Southern regions respectively. You'll help us evolve our proposition, embrace new ways of working and deliver a consistently great service for our customers.

This is a senior strategic leadership role, with responsibility for the overall performance, development and future direction of our last mile delivery network.

Managing approximately 13 spokes, you'll lead regional management teams and around 6,000 colleagues. You'll develop and lead two Senior Operations Managers, setting the strategic direction and creating the conditions for our operations to deliver outstanding customer service, operational efficiency and a great colleague experience.

With significant growth and transformation ahead, this is an opportunity for a leader who has a proven track record of navigating change, turning challenges into opportunities and delivering growth. We need someone with the grit, resilience and passion to challenge the status quo, bring people with them and make things happen.

You'll be a leader who thrives on bringing teams together, building strong relationships and creating a shared sense of purpose. Someone who combines strategic thinking with the drive to get things done, inspires others through change and has the ambition to build a consistent, sustainable and scalable delivery operation for the future.

What you’ll be doing:
- You’ll own the strategic vision and operational performance of last mile delivery across the region, delivering against key priorities around customer, cost and people.
- Lead, coach and develop two Senior Operations Managers, providing clear direction and creating a high performing leadership culture.
- Translate wider business strategy into operational priorities, ensuring delivery against our 18 month operational plan.
- Drive operational excellence, identifying opportunities to improve productivity, reduce costs and enhance the customer experience.
- Lead strategic change and transformation initiatives, ensuring improvements are embedded consistently across the wider network.
- Champion standardisation and continuous improvement, taking a broader business-wide approach rather than focusing on individual site requirements.
- Work collaboratively with the other Delivery Operations General Manager and senior stakeholders across the business to deliver key strategic objectives.
- Support the continued expansion of our delivery network, ensuring our operating model is scalable, efficient and fit for future growth.
- Drive sustainability initiatives and ensure strong operational governance, compliance and performance.
- Lead by example, creating an environment where people feel engaged, empowered and motivated to deliver their best.

Who should apply?
We're looking for an established senior operational leader with a strong background in last mile delivery, and the strategic capability to lead a large, complex, multi-site operation.

You'll bring the experience, commercial acumen and leadership capability to drive performance today, while having the vision and ambition to shape what our delivery operation looks like tomorrow.

Just as importantly, we're looking for a leader with real grit, passion and a growth mindset. Someone who has the resilience to navigate change, the confidence to challenge the status quo and the drive to turn opportunities into results. You'll be a highly collaborative leader who brings people with you, builds strong teams and knows that delivering success at this scale is all about working

What you will need:
- Significant senior operational leadership experience, ideally at General Manager level or equivalent.
- Proven experience within last mile delivery operations – this is highly desirable
- Experience leading large scale, multi-site and complex 24/7 operations.
- A strong understanding of transport and logistics, including in-depth compliance knowledge.
- A track record of driving continuous improvement, operational efficiencies and cost reduction.
- Experience leading significant change and transformation initiatives, ideally within a fast growing or evolving business.
- Strong analytical skills, with the ability to use operational data to drive performance, manage risk and ensure compliance.
- The ability to think strategically, influence senior stakeholders and translate business objectives into meaningful operational outcomes.
- Experience within retail, grocery or e-commerce would be particularly advantageous.

What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries and exclusive employee discounts.

Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Financial Protection: We offer Income Protection and Life Insurance for financial security.
Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Generous Leave: Growing after 5 years, with an option to buy more
Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
Share Schemes: Join exciting share plans to participate in our success.
Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.

We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

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