Full timeCustomer Service

Technical Customer Success Manager (New York)

MerklescienceNew York🇺🇸United States

Why this role stands out

Step into the fast-paced world of Web3 by joining Merkle Science, where you will drive impactful security solutions while collaborating with a world-class team from top-tier institutions. This hybrid role is perfect for a proactive problem-solver eager to accelerate their technical expertise and career growth within a highly innovative, well-funded industry leader. Apply today to shape the future of blockchain compliance and make a significant mark in this rapidly evolving sector.

Quick overview

Salary$20k - $40k/yr

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationNew York, United States

Job description

⚡️ About Merkle Science

Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.

Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.

🙋What You Should Have

· At least 4+ years of prior Account management experience.

· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!

· Previous compliance/finance experience also a big plus.

· Proven sales track record.

· Exceptionally strong relationship and people management capabilities.

· A creative problem solver, results driven and self-motivated.

· Possesses a resilient personality, proactive and reacts well under pressure.

· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

❤️ Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.

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