Recently postedRemoteFull timeTechnology

Speech & Interaction Analytics Specialist - Remote

LorikeetBrisbane, Brisbane🇦🇺Australia

Why this role stands out

Advance your career at the forefront of conversational AI by leveraging cutting-edge NICE Nexidia tools to shape impactful customer journeys and drive innovative analytics strategies. You will thrive in this remote-friendly role if you are a data-driven professional passionate about optimizing AI-enabled insights within a forward-thinking team. Apply today to secure your place in this high-growth environment and begin making a tangible difference in large-scale technology operations.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationBrisbane, Brisbane, Australia

Job description

IAG is expanding its team to advance speech analytics and conversational AI across voice and digital channels. You will design, optimise and govern NICE Nexidia analytics, craft AI-enabled insights, and drive improvements in customer journeys, compliance, and risk management within the contact centre.

This role is based in Australia with multiple city options, and offers hybrid work arrangements. You will work hands-on with NICE Nexidia, CXone, and emerging AI tech, building models, prompts,