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Hourly Pooled - Academic Operations & Customer Relations Student Technician

UWLaramie🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typePart Time
Work modeOn Site
LocationLaramie, United States
Applicant Tracking SystemsComplianceOutreachSAP

Job description

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming.  Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

JOB TITLE:

Academic Technology Services - ATS Student Technician

JOB PURPOSE:

Provide front line tech provisioning, equipment delivery and set-up, and in-person technical assistance.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

ATS Technicians provide diagnostics, and troubleshooting for Student Computer Lab systems and printers, personal computers, tablets, and phones. All our services focus on assisting students, faculty and staff. We are a resource for internet access in the dorms and UW apartments, and facilitate a check out program consisting of laptops, tablets, and multimedia devices for students.

During Summer semesters, technicians assist in the replacement of a large portion of the student lab computers.

MINIMUM QUALIFICATIONS:

Education: Enrolled College Student

Experience: Customer Service experience

Other requirements: 

DESIRED QUALIFICATIONS:

Our ATS Student Techs are a critical part of providing quality IT services.

The most important skills for a ATS Student Tech are:

  •   Willingness to learn
  •   Flexibility to work where needed
  •   Communication, both verbal and written
  •   Motivation to take initiative

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level.

REQUIRED MATERIALS:

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references. 

HIRING STATEMENT/EEO:  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu. 

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

(Academic Technology Services) ATS Student Technicians work primary in the Information Technology Center.  They travel across campus to trouble shoot and diagnose systems in Student Computer Labs, and other public areas.

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