Field Services Technician

We are seeking an entry-level Field Services Technician to provide hands-on technical support to end users in a fast-paced, customer-facing environment. The technician will be responsible for troubleshooting hardware and software issues, supporting workstation and peripheral deployments, resolving service tickets, and providing excellent onsite customer service.

Required Qualifications

• 1+ year of experience in IT support, desktop support, field services, help desk, or a related technical support role.
• Hands-on experience troubleshooting computers, workstations, printers, mobile devices, and peripherals.
• Experience working with an IT ticketing/service management system.
• Basic knowledge of hardware, software, operating systems, and peripheral technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and effectively within a team.
• Ability to work onsite and support a customer-facing environment.
• Ability to work a standard Monday–Friday schedule and participate in rotating weekend overtime when required.

Preferred Qualifications

• Experience in a healthcare, hospital, or other high-volume enterprise environment.
• Experience with ServiceNow, Remedy, or similar ITSM/ticketing platforms.
• Experience supporting clinical, business, or other mission-critical users.
• Relevant IT certifications such as CompTIA A+, Network+, or similar.