Senior Product Manager, Warranty

Accountabilities

• Define and communicate product vision, strategy, OKRs, KPIs, and roadmap aligned with business objectives.

• Own CRM, contract, claims, and payment management platforms, including customer onboarding, policy administration, claims workflows, payment processing, accounting requirements, revenue recognition, and SOX compliance.

• Translate customer, partner, operational, regulatory, and business needs into clear product requirements and prioritized initiatives.

• Lead product discovery, roadmap planning, and end-to-end delivery in collaboration with engineering, finance, operations, marketing, partnerships, and business stakeholders.

• Drive product execution from ideation to launch, including requirements gathering, stakeholder alignment, testing, rollout planning, adoption, and performance measurement.

• Leverage customer research, user feedback, analytics, market trends, and competitive insights to identify opportunities and continuously improve product performance.

• Manage third-party vendors and partners, ensuring commercial accountability, delivery quality, roadmap alignment, and effective risk escalation.

• Develop product capabilities that support go-to-market initiatives, partner enablement, revenue growth, customer satisfaction, and customer re-engagement.

• Promote customer-centricity, design thinking, experimentation, and continuous learning throughout the product development lifecycle.

• Communicate product vision, priorities, trade-offs, risks, and timelines while influencing stakeholders and maintaining alignment across teams.

• Monitor and improve business outcomes, including revenue, margins, customer retention, claims throughput, operational accuracy, and compliance.

Requirements:

• 8+ years of product management experience, with strong expertise in CRM platforms and systems supporting policy and contract management, payments, claims, customer onboarding, and third-party integrations.

• Experience integrating marketing automation, sales, service, contract management, and data warehousing platforms.

• Proven track record of building and scaling products and delivering measurable business outcomes, including revenue growth, customer satisfaction, operational efficiency, or ROI improvements.

• Strong analytical skills and demonstrated ability to use data, customer insights, and product metrics to inform decisions and prioritize initiatives.

• Excellent written, verbal, and presentation skills, with the ability to communicate complex concepts to technical, non-technical, and executive audiences.

• Strong organizational and project management skills, with the ability to manage competing priorities and drive execution in a fast-paced environment.

• Demonstrated ability to lead through influence, build stakeholder alignment, and collaborate effectively across product, engineering, finance, operations, marketing, and business teams.

• Strategic and results-oriented mindset, combining sound judgment, methodical execution, and effective decision-making.

• Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical experience.

• Experience in home insurance, home warranty, subscription-based products, or regulated operational environments is preferred.

• Familiarity with Zoho, RingCentral, BigQuery, and/or Stripe is a plus.

• Knowledge of accounting concepts, including revenue recognition and SOX compliance, is preferred.

• Experience developing new products, capabilities, or business lines from 0 to 1 is preferred.

• Proven experience working with US-based business teams.

• Excellent written and spoken English communication skills.

• Ability to work with core US business hours, including four hours of overlap with Eastern Time, typically from 7:30 PM to 11:30 PM IST, alongside four flexible working hours in IST.

• Ability to work eight hours per day, excluding breaks, in a fully remote environment.

• A quiet, dedicated workspace and reliable internet connection with minimum speeds of 30 Mbps download and 10 Mbps upload.

Benefits:

• Annual salary range of ₹40,50,000 – ₹56,70,000 INR, depending on experience, skills, job-related knowledge, market alignment, and geographic location.

• Comprehensive health, life, and financial well-being coverage.

• Medical insurance and accident insurance.

• Retirement benefits.

• 12 company-paid holidays annually.

• 2 flexible holidays.

• Privilege/earned leave and casual/sick leave.

• Paid maternity and paternity leave.

• Weekly wellness events and wellness programs.

• Fully remote working arrangement from India.

• Flexible working hours outside the required US business-hours overlap.