Regional Dispensary Manager

Essential Functions:

Lead and oversee operations for all dispensaries in the assigned region, providing hands-on support and serving as backup to Dispensary Managers as needed.
Hire, lead, coach, and develop Dispensary Managers, fostering a culture of accountability, professionalism, and patient-centered care.
Set and enforce consistent operating, service and retail best practices
Approve staffing levels and labor plans for each store, including delivery staff and build a bench of future leaders through succession planning
Work scheduled floor shifts alongside the team when necessary (usually to fill in for PTO)
Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards.
Hold stores accountable for cash handling, reconciliation, and deposit accuracy; ensure compliance with internal financial controls.
Resolve patient and operational escalations promptly and professionally, both in-store and over the phone, maintaining a calm and solution-focused approach.
Analyze and report regional and store-level weekly and monthly KPIs including orders, revenue, deliveries, transaction type, AOV, basket size, calls made, calls answered, and best sellers.
Own the regional P&L, including revenue, labor, shrink, and operating expenses; build and manage store budgets and drive action plans to meet financial targets
Track sales, patient, competitor activity, pricing, and local market conditions in each store’s area; recommend assortment, pricing, staffing, and marketing actions to leadership
Translate company objectives into regional and store goals. Ensure team delivers on goals.
Ensure that all stores are up to date on facility maintenance, safety, and visual presentation standards
Coordinate product transport and reconciliation to maintain integrity and compliant inventory movement.
Ensure consistent onboarding, training, and development for retail staff across all stores
Conduct regular store audits to identify process gaps, compliance risks, best practices and opportunities for improvement.
Maintain strong product & industry knowledge
Other Duties as assigned

Additional Responsibilities:

Assist with regional or statewide operational initiatives.
Lead the regional rollout of new retail processes, technologies, and training programs.
Monitor and report on retail trends, patient feedback, and competitive insights to senior leadership, with recommendations.
Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
Partner with the marketing and logistics teams on regional and local events, outreach as needed.

What You'll Need to Succeed:

Proven ability to lead, develop, and maintain accountability while maintaining operational discipline.
Strong understanding of cash management, KPI tracking, and retail performance analysis.
Demonstrated P&L management experience, including budgeting and labor and expense control
Strong reporting and data analysis skills, including Excel and comfort building and performance reports
Strong awareness of competitive and local market dynamics, with the ability to turn market insights into store-level action
Excellent communication, leadership, and problem-solving skills under pressure.
Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations.
Strong organizational and multitasking skills to manage multiple locations, teams, and compliance requirements simultaneously.
Comfortable navigating a fast paced, evolving regulatory environments with precision and composure.
Proficiency with POS systems, Microsoft 365, and inventory tracking software.
Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Minimum Qualifications:

5+ years of retail management experience required, including at least 2 years of multi-unit (district or regional) leadership
Must be at least 21 years of age and able to obtain and maintain DPS registration and pass a background check
Bachelor’s degree in business or a related field preferred, or equivalent experience
Valid driver’s license and ability to travel regularly between stores in the region, including occasional overnight travel
Ability to work evenings, weekends, and holidays as business needs require