IT Support Technician

Summary:

Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.

Essential Duties and Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for issues.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.

Requirements

Education & Experience Requirements:

High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.

Required Knowledge and Skills:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software testing
• Basic Networking Skills
• Cable Termination
• Vendor relationships