Client Success Manager

Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions. Our technology helps universities and higher education institutions improve the student experience and strengthen connections between students, employers, community members, and educational institutions.

We are committed to creating a collaborative and supportive workplace culture that balances a challenging and rewarding work environment with employee wellbeing, professional development, community involvement, and team engagement.

About the Role

The Client Success Manager will partner with clients throughout the customer lifecycle, helping them maximize the value of their Symplicity and Orbis solutions, achieve their business goals, and continuously improve the way they use our technology.

You will act as a trusted advisor, product expert, and strategic partner to our clients. This includes understanding their business needs, facilitating discovery sessions, supporting implementations and onboarding, identifying opportunities for product adoption and expansion, and helping clients resolve challenges.

The role requires someone who can confidently work across different teams, communicate technical concepts to non-technical audiences, and translate customer feedback and business requirements into actionable solutions for our Product, Development, Support, and Account Management teams.

Success in this role means our clients are engaged, confident, and using our solutions effectively and innovatively.
Location: Hamilton, Ontario, Canada
Work Model: Remote or Hybrid – employees may choose to work remotely or from our Hamilton office
Travel: Occasional travel within Canada and the US for client meetings, training, conferences, and other business needs