Internal Sales Executive - Plumbing and Heating

Salary: Negotiable

Hours: Monday Friday 7.30am 5.30pm Alt Saturdays 7.00am 4.30pm

About the Role:

We are looking for a driven and customer-focused Internal Sales Executive to join a Plumbing and Heating team in Tottenham. You will manage inbound enquiries, support trade and commercial customers, and convert leads into orders through your plumbing and heating expertise and tailored solutions.

You will also focus on winning new business, growing existing accounts, and managing a strong sales pipeline to achieve targets. Building relationships, re-engaging lapsed customers, and identifying new opportunities will be key.

Working closely with internal teams, you will ensure smooth order processing while keeping accurate records and managing multiple tasks in a fast-paced environment.

Benefits:

Perkbox 24/7 discounts, wellbeing support, online GP & more

Company Pension Scheme

Group Life Assurance (up to 3x salary, subject to length of service)

Staff Discount on all products

Cycle to Work Scheme

Employee Assistance Programme

Long Service Awards

23 Days Annual Leave + Bank Holidays + Birthday Day Off

Key Responsibilities:

Win new business and grow existing accounts

Manage and convert a strong sales pipeline to hit targets

Handle enquiries and provide expert product advice

Build and maintain strong customer relationships

Prepare quotes, process orders, and follow up effectively

Re-engage lapsed customers and identify new opportunities

Keep CRM records accurate and up to date

Manage multiple orders and customer projects

Work closely with internal teams to ensure smooth delivery

Support promotions and share market feedback

Share market insights, competitor intelligence, and customer feedback to support continuous improvement

Requirements:

Strong plumbing and heating knowledge

Excellent communication and relationship-building skills

Highly organised with the ability to manage multiple enquiries and projects

Customer-focused with strong commercial awareness