Why This Role Stands Out
This role offers an excellent opportunity to develop your expertise in trade compliance within a rapidly growing, award-winning company known for its strong culture. You will thrive here if you are detail-oriented and eager to contribute to seamless global operations, making this an exciting step in your career. Apply now to join a team that invests in its people and celebrates success!
Quick Overview
Job Description
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
In This Role
- Compile and transmit shipment data and documentation to customs brokers to support timely and compliant entry filings
- Review customs entry documents for completeness and consistency, and flag discrepancies to senior compliance staff for resolution
- Apply established Harmonized Tariff Schedule classifications to shipments and assist with classification research under supervision
- Support post-entry activities by compiling documentation and data for Post Summary Corrections, protests, and duty drawback and refund claims under guidance
- Audit filed customs entries against source documents, including commercial invoices, packing lists, tariff classifications, and duty and fee calculations, and flag discrepancies for correction
- Track inbound and outbound shipments and monitor customs clearance status, maintaining accurate shipment and clearance logs
- Serve as a daily point of contact for customs brokers and freight forwarders on routine documentation and shipment status questions
- Research and resolve routine customs holds, examinations, and documentation discrepancies, escalating complex issues to senior staff
- Track and reconcile duty, tax, and fee payments, including monitoring Automated Clearing House (ACH) periodic monthly statement activity
- Maintain accurate, well-organized trade compliance records and filing systems in accordance with recordkeeping and retention requirements
- Support the Customs-Trade Partnership Against Terrorism (CTPAT) program by maintaining required documentation and records
- Follow established standard operating procedures and work instructions, and help maintain current process documentation
- Monitor regulatory bulletins and trade notices, and flag relevant changes for senior compliance staff
- Identify and report recurring errors, trends, or process gaps observed in daily work
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Associate’s or Bachelor’s degree, or equivalent relevant experience
- 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage
- Working knowledge of customs documentation and the import entry process
- Strong attention to detail, organization, and data-entry accuracy
- Proficiency with spreadsheets and ERP, trade, or logistics systems
- Experience with the Automated Commercial Environment (ACE), Automated Broker Interface (ABI), or customs broker portals
- Familiarity with tariff classification, Importer Security Filing (ISF) requirements, and partner government agency requirements
- Experience with Canadian customs processes preferred
- Customs brokerage or freight-forwarding experience preferred
- Certified Customs Specialist (CCS) designation or interest in pursuing certification as part of professional development
About Four Hands
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