Production / Technical Support III

Job#: 3049131

Job Description:
Production / Technical Support III

Location: Chandler, Arizona (Onsite)

Role Overview

We are seeking an experienced IT Security professional to join our production services team. The ideal candidate will manage and optimize SIEM/SOAR platforms, primarily Splunk, for advanced threat detection, automation, and incident response. This role involves collaborating with IT teams to build detection rules, automation playbooks, and dashboards to strengthen the security posture within a fast-paced FinTech environment.

Key Responsibilities

• Manage, configure, and optimize SIEM/SOAR platforms, with a primary focus on Splunk.
• Develop and implement detection rules, dashboards, and automation playbooks.
• Monitor and analyze security events to identify threats and reduce incident response times.
• Provide production support, including incident response, problem engagement, service restoration, and root cause analysis.
• Facilitate and coordinate permanent fixes in accordance with best practices and SLAs.
• Collaborate with other team members within and outside the group to address complex challenges.
• Participate in on-call coverage and be available to work off-hours as needed.

Required Qualifications

Experience:

• 5+ years of hands-on expertise in SIEM/SOAR administration, security operations, and production support.
• Over 10 years of hands-on experience within the Identity and Access Management (IAM) domain.
• Senior-level production support and troubleshooting skills in SIEM/SOAR, Splunk, and IAM technologies.
• Strong understanding of cybersecurity frameworks, threat detection, and incident response.
• Familiarity with the ITIL framework.

Technical Skills:

• Expert-level hands-on knowledge of Splunk, including searches, dashboards, alerts, and playbooks.
• Expert-level experience with Windows OS, RedHat Linux, SQL queries, and SQL/Oracle databases.
• Proficiency with MFA technologies.
• Knowledge of RedHat Linux OpenShift containers, Atlassian JIRA, GitHub, Ansible, Jenkins, ITSM Remedy, Dynatrace, and PowerShell/Unix scripting.
• Experience with cloud technologies and CI/CD DevOps tools.

Preferred Qualifications

• CISSP or other equivalent Information Security domain certifications.
• Strong understanding of network technologies.
• Experience with Tower or BladeLogic.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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