Veterinary Receptionist/ Customer Service Representative

Worthington Woods Animal Care Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

This position is perfect for candidates with a background in veterinary or human healthcare reception, who are driven and eager for career growth, with an ambition to join our management team. The long-term goal of this position is to begin as part of our reception team and potentially grow to the role of Lead CSR once you’ve mastered the responsibilities. We are seeking a friendly and outgoing individual, who is detail-oriented, reliable, and committed to contributing to a team-focused environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4-10s schedule and availability needed Monday-Friday and every other Saturday. You may be needed on a Sunday on rare occasions.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Worthington Woods Animal Care Center, we treat each pet that comes through our doors as if they were our own. Our practice was established in 1987 by Dr. Miller, DVM. We are a four-doctor, full service, family-operated animal practice, offering the latest equipment and medical procedures. Additionally, we offer boarding, pharmacy services, and a wide variety of pet foods and supplies. We have an enthusiastic and caring team ready to respond to the growing needs of our clients and their beloved pets. Join our family of caring animal lovers. Apply today!

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