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QA Lead

Pay rate: $37.50-$50/hour

Overview

We are seeking an experienced QA Lead to drive quality assurance initiatives across a complex ecosystem of customer-facing and operational technology platforms. This role will lead QA strategy, test planning, execution oversight, and quality governance for systems including Point of Sale (POS), Kitchen Display Systems (KDS), mobile applications, web applications, self-service kiosks, third-party integrations, and back-of-house server environments.

The ideal candidate has strong experience in retail, restaurant technology, or Quick Service Restaurant (QSR) environments and possesses a deep understanding of end-to-end transaction flows, system integrations, and operational workflows. This individual will work closely with Product, Engineering, Operations, and business stakeholders to ensure high-quality releases and exceptional user experiences across all platforms.

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Responsibilities

Quality Leadership & Strategy

• Define and execute the overall quality assurance strategy across multiple products and technology platforms.
• Lead QA planning, resource allocation, test execution, and release readiness activities.
• Establish QA standards, testing methodologies, and best practices across the organization.
• Drive continuous improvement initiatives to enhance product quality, test efficiency, and delivery speed.
• Serve as the primary quality advocate throughout the software development lifecycle.

Test Planning & Execution

• Oversee the development and execution of comprehensive test plans, test cases, and test scenarios.
• Ensure adequate coverage across functional, integration, regression, performance, usability, and end-to-end testing.
• Validate complex workflows involving POS systems, KDS platforms, mobile applications, websites, kiosks, integrations, and back-office solutions.
• Manage defect triage processes, prioritization activities, and resolution tracking.
• Ensure testing is completed on time and aligned with release schedules.

Platform & Integration Quality

• Lead testing efforts for customer-facing and operational technology systems.
• Validate data flow and interoperability between internal platforms and third-party integrations.
• Ensure the reliability and accuracy of transactional systems, order management workflows, loyalty programs, payment processing, and reporting functions.
• Coordinate end-to-end testing across interconnected systems and environments.
• Identify and mitigate risks associated with multi-platform deployments.

Automation & Process Improvement

• Promote and expand test automation capabilities where appropriate.
• Collaborate with engineering teams to integrate automated testing into CI/CD pipelines.
• Analyze quality metrics and test results to identify trends and improvement opportunities.
• Drive adoption of tools and processes that improve testing efficiency and product reliability.

Leadership & Collaboration

• Mentor and guide QA engineers, testers, and cross-functional team members.
• Partner closely with Product Management, Engineering, Operations, and business stakeholders.
• Provide quality status reporting, risk assessments, and release recommendations to leadership.
• Facilitate communication across teams to ensure alignment on quality objectives and delivery expectations.

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Required Skills & Experience

• Experience leading quality assurance efforts for multiple software products and platforms.
• Strong understanding of software testing methodologies, quality assurance frameworks, and defect management processes.
• Experience testing complex integrated systems that include web, mobile, and backend components.
• Knowledge of POS systems, payment processing, transaction-based applications, and operational technology platforms.
• Experience managing end-to-end testing across multiple environments and release cycles.
• Strong understanding of API testing, system integrations, and data validation techniques.
• Familiarity with both manual and automated testing approaches.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience working in Agile or Scrum development environments.

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Preferred Qualifications

• Experience within the Retail, Restaurant Technology, or Quick Service Restaurant (QSR) industry.
• Hands-on experience testing POS, KDS, kiosk, mobile ordering, loyalty, and payment platforms.
• Understanding of restaurant operations, order management workflows, menu management, and fulfillment processes.
• Experience with test automation frameworks and automation strategy development.
• Familiarity with cloud-based applications and integration platforms.
• Knowledge of performance, security, and scalability testing practices.
• Experience managing distributed QA teams or coordinating testing across multiple projects.

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Key Competencies

• Strong leadership and team development capabilities.
• Customer-focused mindset with a passion for delivering high-quality user experiences.
• Ability to manage multiple priorities in fast-paced environments.
• Excellent collaboration skills across technical and non-technical teams.
• Strong attention to detail and commitment to quality.
• Strategic thinker who can balance quality objectives with business priorities and delivery timelines.
• Ability to understand and validate complex operational workflows across customer-facing and back-office systems.