Commercial Engagement Specialist

Genomic Life is seeking a talented, enthusiastic Commercial Engagement Specialist to join our team. The Commercial Engagement Specialist supports the Account Management, Sales and Marketing teams by representing Genomic Life to prospective and in-force clients and ensuring operational efficiency for the commercial function. Responsibilities include but are not limited to hosting live educational sessions for client Open Enrollment webinars, client event management and coordination, ensuring smooth existing member and client onboarding, and providing external updates on new products and services. We are looking for a polished communicator and organized operator who represents Genomic Life to clients and members and keeps internal teams aligned behind them. This role requires a professional and engaging external presence and strong operational/project management skills.

Job Type: Full Time

Hours: M-F 8-5 pm PST

Pay Range: $75-90k

Responsibilities:

• Act as a liaison between brokers, clients, members, and internal teams such as Sales, Marketing, and Account Management to communicate operational needs and updates
• Provide administrative assistance to the account management and sales team, including scheduling meetings, preparing documents, and maintaining filing systems
• Host educational webinars and conduct member platform demos (live, virtual and/or recorded)
• Assist with completion of broker and client assessments, RFIs
• Support clients and account management teams in responding to incoming inquiries, for example management of clientmangement@ shared mailbox (on behalf of the Account Management team)
• Work alongside commercial and marketing to update third-party websites to ensure accuracy of Genomic Life products and services
• Act as a ‘concierge’ / strategic partner to the Account Management team to help with tracking member inquiries and trends across clients – working closely with marketing, navigation and other internal partners to improve both client and member experience and retention
• Attend onsite and virtual client events on behalf of the commercial team (Sales and Account Management)
• Coordinate and execute on event planning, including management of materials (flyers, raffle prizes, event swag, etc) working closely with the marketing team
• Work cross functionally across Account Management and Navigation to develop SOPs and talking points to assist with client and member inquiries
• Scheduling and coordinating meetings for clients as needed
• Learn and become proficient with internal software systems and external reporting
• Maintain accurate client records in CRM systems, including logging communications and account activities
• Identify upselling opportunities and promote additional products and services to maximize client/member engagement and retention
• Prepare reports on account status, sales activity, and potential issues for management as needed
• Prepare and review proposals and client contracts as needed
• Coordinate with internal teams to ensure seamless client/member experience
• Assist with other administrative tasks as assigned

Requirements:

• Bachelor's degree in business administration, communications, marketing, or other related field, OR Associate’s degree with 4 or more years of equivalent experience
• 3+ years of experience in employee benefits, insurance, commercial operations, or related field
• 3+ years of experience in customer service or account management
• Professional presence with exceptional presentation and communication skills
• Proficient in Microsoft Office programs, including but not limited to Word, Excel, PowerPoint
• Strong organizational and time management skills
• Ability to travel throughout the year required (September-November in particular)
• Ability to translate complex concepts into easy-to-understand terms
• Ability to work in San Diego office on a hybrid basis
• Knowledge/coursework in genetics highly preferred

Genomic Life is an Equal Opportunity Employer.