Manager of Customer Technical Success - Radiology Products

Job Title: Manager of Customer Technical Success - Radiology Products
Work Location: Remote - Must live in MST or PST Time Zone
Position Type: Direct Hire / Full Time
Salary Range: $90,000 - $105,000 / year

ABOUT OUR CLIENT / ABOUT THIS ROLE

Medix is currently seeking a Manager of Customer Success to oversee the support of a newly implemented Radiology Imaging product, working with a large number of practices in the Mountain West / West Coast region.

This individual should come from a Radiology Imaging Products background and have prior Account Management or Technical Support Leadership with a Radiology Imaging PACS or Specialty Product. Prior experience providing high-end support for Radiologists and Practice Executives is key.

DAY TO DAY RESPONSIBILITIES

• Manage high-touch Radiology customer relationships


• Serve as the primary technical account lead for white-glove service with practice leadership and physician executives.


• Lead Practice-Level Radiology product implementations


• Oversee site-level software project rollouts to completion, managing timelines, site readiness, and cross-functional alignment-specifically supporting a major platform transition from Azure to proprietary clinical software


• Act as the senior escalation tier for complex Radiology OS platform bugs and enhancements; analyze root causes, generate ticket reports, and report release timelines back to clinical leaders.


• Partner directly with Product Engineering, Implementation, and Clinical Training teams to ensure smooth software rollouts and alignment with client operational needs.


• Use Modern Collaboration & Management Tools: Utilize Microsoft Azure cloud context, Workday, MS Teams, ticketing system reporting tools, and enterprise AI productivity suites (Claude AI) to execute daily operations and reporting.

REQUIRED QUALIFICATIONS & TECHNICAL SKILLS

• Experience: 7-10+ years of healthcare tech account management, technical client success, or clinical operations management experience.


• Executive & Physician Engagement: Proven track record directly engaging with Radiology Leaders, Practice Executives, and clinical stakeholders;


• Project & Implementation Management: Demonstrated success leading complex healthcare software implementations and platform migrations to completion on time.


• Technical Issue Triage: Strong technical aptitude in root-cause analysis, escalation management, and translating complex engineering bug fixes into actionable clinical updates.


• Preferred Background in PACS, RIS, or specialized clinical worklist systems; experience in medical device clinical support or sales support


• Travel Flexibility: Willingness and ability to travel up to 50% to practice sites nationwide.


• Local to PST / MST Time zones

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.