Application Specialist

If you are a Sales professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will combine technical expertise, customer engagement, and commercial awareness to support customers throughout the inquiry and quotation process. Working directly with customers and internal partners, you will review technical and commercial requirements, develop accurate proposals, resolve questions and exceptions, and help customers progress from initial inquiry through purchase order placement.

In This Role, Your Responsibilities Will Be:

• Engage directly with customers to clarify technical, commercial, documentation, and project requirements throughout the inquiry and quotation process.
• Review customer inquiries, RFQs, specifications, and bid packages to identify exceptions, gaps, or conflicts and verify that requested products and configurations satisfy the applicable requirements.
• Develop accurate and comprehensive quotations incorporating product configurations, pricing, lead times, technical requirements, documentation requirements, commercial terms, and appropriate clarifications or exceptions.
• Apply technical judgment to resolve customer inquiries, clarify requirements, and coordinate with Engineering, Quality, Operations, and other internal experts when additional technical evaluation or support is required.
• Manage opportunity progression through responsive customer follow-up, quotation revisions, technical and commercial clarification, and purchase order review.
• Review customer purchase orders against the final quotation to identify and resolve technical, commercial, pricing, contractual, or documentation discrepancies prior to order acceptance and handoff to Customer Service.
• Build trusted customer relationships through responsive communication, technical competence, attention to detail, and a commitment to delivering exceptional customer experience.
• Utilize digital sales, quoting, CRM, and product configuration tools to improve productivity, maintain accurate opportunity information, and support an efficient quote-to-order process.

Who You Are:

You build strong customer relationships and work to understand customer requirements. You communicate technical and commercial information clearly and effectively across a variety of audiences. You work collaboratively across functions to resolve questions and achieve shared goals. You plan and prioritize work effectively, maintain attention to detail while managing multiple opportunities, and take ownership of commitments through completion. You approach customer and business challenges with a problem-solving mindset and know when to engage additional expertise.

For This Role, You Will Need:

• Associate's Degree or applicable experience
• Strong written and verbal communication skills with the ability to work directly with customers.
• Technical aptitude with the ability to interpret customer specifications, product configurations, and technical requirements.
• Strong organizational skills and attention to detail with the ability to manage multiple customer inquiries and quotations simultaneously.
• Bachelor’s Degree

Preferred Qualifications That Set You Apart:

• Experience in inside sales, technical sales, applications engineering, customer service, or another customer-facing technical role.
• Experience preparing technical and commercial quotations for engineered products.
• Knowledge of valves, pressure management equipment, flow control products, or similar engineered industrial products.
• Experience supporting customers in highly regulated, specification-driven, or project-based industries.

Our Location:

Mansfield, Massachusetts, offers the charm of a suburban community with the convenience of a prime location in southeastern Massachusetts. Known for its excellent schools and family -friendly atmosphere, Mansfield provides easy access to both Boston and Providence via major highways and a commuter rail station. Residents enjoy a variety of recreational opportunities, including local parks, sports fields, and trails, as well as vibrant community events and concerts at the Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!