Customer Success Strategy & Operations Senior Associate - Hybrid

Genesis10 is currently seeking a Customer Success Strategy & Operations Senior Associate for a Hybrid position with a Leading Professional Network located in San Francisco, CA, Sunnyvale, CA, Chicago, IL or New York, NY. This position requires being onsite 3 days/week, days flexible. This is a 12-month contract opportunity. Pay range: $67.45 - $86.25 per hour W2 only; rate range is dictated by physical location.

As a Strategy & Operations Senior Associate, you will act as an advisor to executives in the Customer Success organization and be responsible for helping crack the most important strategic and operational problems facing the business. Additionally, you will assess business performance and derive actionable insights focused on driving revenue growth, sales productivity, and customer value. This individual is also responsible for leading, executing, and scaling operational and planning processes in partnership with cross-functional stakeholders.

Responsibilities:

• Track business performance and provide insights and recommendations to advise CS leadership and inform day-to-day decisions
• Lead operational processes of the CS organization, such as territory allocation, audits, reports, and dashboard development, data checks, and maintenance
• Advise senior members of the CS organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities
• Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning)
• Lead and provide recommendations on a variety of strategic, cross-functional projects that will shape the go-to-market motion
• Present insights and recommendations to executives and global sales operations partners
• Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, HR, finance and systems teams) to achieve objectives

Requirements:

• BA/BS degree in business, operations, analytics, or related field
• 4 years of experience in sales operations, business operations, management consulting, investment banking, or an analytical/operational role
• 4 years of experience with Excel and SQL

Desired skills:

• Advanced knowledge of Microsoft Excel: expertise in data analysis and financial modeling
• MA/MS/MBA degree in business or related field
• Ability to leverage numbers and insights to influence and drive sound decision making
• Experience in communicating effectively, project and time management, writing and presentation skills with the ability to confidently interact with senior management
• Ability to build strong partnerships and collaborate with stakeholders
• Strong attention to detail and ability to see insights beyond the numbers to drive sound decision making
• Ability to flex between day-to-day operations/project management and broader strategic initiatives
• Motivation to challenge the status quo and continually innovate
• Ability to effectively solve complex problems from high priority strategic initiatives
• Experience in working with Tableau, SQL/Presto, PowerBi
• Working experience leveraging GitHub, Copilot, or any AI tool

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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